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The Art of Attention: Listening and Presence as New Pillars of the Luxury Customer Experience

23 October 202616:40Sala GalfaItalian / Simultaneous Interpreting (ENG - ITA)

Speaker

Joele Matteoli

VP Commercial Transformation - Kempinski Hotels

Francesco Pagnini

Professor of Psychology - Catholic University of Milan and inventor of the Batman Effect

Massimiliano Giornetti

Creative Director Drumohr and Director of Polimoda Fashion School

Moderator

Gianluca Borgna

Founder & President - Lusso Gentile
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