Liv Gussing Burgess, Founder & Managing Director of Luxury Hospitality Consulting, shifts the conversation from guest-facing trends to the human ecosystem that makes luxury possible. In this session, she unveils how truly exceptional experiences are crafted through empowered teams, aligned leadership, and a culture rooted in care, emotional intelligence, and purpose. While the industry looks ahead to the future of luxury, Liv poses a more essential question: how will it be delivered—and how do we nurture the people, culture, and internal brand awareness that support it? Far from following trends, she offers a thoughtful, human-centric perspective on sustaining the spirit of service at the heart of the industry.
