Presentazione - Luxury Hospitality Conference

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Luxury hospitality is the art of making every guest feel not only welcome, but unique and irreplaceable

What awaits you?

The Luxury Hospitality Conference is a full-day event dedicated to luxury hospitality, designed to help professionals grasp emerging trends, new approaches and future prospects in the industry.

A journey through technology, guest experience, digital strategies, service quality, marketing, management and design to define and enhance their vision of luxury, increasingly synonymous with exclusivity.

The conference

A day to reveal the evolution of the luxury concept in hospitality, listen to the voices of leading national and international experts and professionals, network, exchange ideas and meet the best companies in the industry.

To whom it is addressed

Luxury Hospitality Conference is aimed at hotel owners, directors and staff members, tour operators, destination managers, students, journalists and anyone who wants to learn more about the world of luxury in hospitality.

We learn from the best

An intense programme of seminars with international experts and opinion leaders in luxury hospitality, focusing on changes, innovations and future trends. An opportunity to understand the different meanings of luxury, anticipate the needs of an increasingly demanding clientele, draw inspiration for new business strategies and position oneself at the forefront of the industry.

Networking

There will be no lack of meetings, relationships, knowledge and exchange of ideas between investors, builders, designers, developers, hoteliers, managers and suppliers.

Topics

An opportunity to deepen

The evolution of the luxury concept and new trends

The needs of luxury travellers, who are increasingly looking for authentic and personalised experiences, sensitive to environmental and social issues, and attentive to aspects of physical and mental well-being.

The new frontiers of luxury hospitality: challenges and opportunities

The impact of new technologies, changing consumer behaviour, the challenges posed by globalisation and intensified international competition.

Excellence in service and guest experience

The importance of providing impeccable service and creating a memorable experience for the guest. From staff training to service customisation, complaint handling and problem solving.

Luxury catering: innovation, excellence and customisation

Luxury catering: an in-depth look at excellent service, innovation, quality ingredients, customisation and sustainability, enriched by testimonials from international starred chefs.

Operations management and innovation in the industry

The analysis of operational and management aspects of luxury facilities: how to improve operational efficiency, optimise costs, implement hotel management technologies and integrate environmental sustainability into operations.

Human resources and leadership in luxury hospitality

The importance of human capital in the industry: we will explore strategies to attract and retain talent, develop leadership, manage teams effectively and promote a corporate culture based on shared values.

Marketing and branding strategies

How to attract and retain customers by building an effective brand narrative that generates value, how to leverage digital marketing and social media, how to manage online reputation and generate strategic collaborations and partnerships.

Design and luxury hospitality: case studies and testimonials

Design in luxury hospitality through case studies and testimonials from renowned architects: designing exclusive spaces to offer unforgettable experiences, with a focus on sustainability and brand identity.

Presentation